Involved in an accident?

If the accident occurred on or after the 1st of octobre 2022

Report a claim

This free insurance is proposed by Wolt for your benefit. It is covering you while you’re delivering with Wolt from the time you logged online into the Wolt Partner app to 1 hour after you have logged offline. So whenever you’re out on the road with Wolt, you’re protected in the event of an accident.

The insurance cover described below is for information purpose only and may be subject to changes as the terms and conditions have not yet been fully finalized. We will update the table of benefit and information on this website as soon as the terms and conditions are finalized.

Your budget is protected in case of accident

Your accident insurance gives you supporting income in case you can’t work following an accident while working with Wolt. Accommodation costs, fees, analyzes, medications ... your hospital bill can quickly reach exorbitant amounts in case of an accident. Thanks to the extensive coverage of this insurance, you don't have to worry about it anymore.

Bone Fracture & Dislocations

You slip on the floor, you fall from your bike or if you have a car accident and break your arm or leg during a delivery with Wolt, we will pay the benefit amount stated in the policy schedule.

Fracture benefit : 58.782 RSD
Benefit for convalescence* : 17.634 RSD
Dislocation benefit : 41.146 RSD
Benefit for convalescence* :  17.635 RSD

* Convalescence: if you are unable to perform any work as attested by a Doctor for a minimum of 14 days following a bone fracture or dislocation, we will pay the benefit amount

We will solely indemnify

  • For fractures: hip, kneecap, ankle, wrist, elbow, arm, shoulder, leg and face
  • For dislocations: hip, knee, ankle, wrist, elbow and shoulder.

Accident Medical Expenses

We will pay you up to the maximum benefit amount stated in the policy schedule the following medical expenses: hospitalisation expenses, cost of doctors’ visits, pharmaceutical expenses and the cost of X-rays, surgical procedure and medical tests incurred by you, once any amounts reimbursed by the National Health Insurance and/or any other insurance have been deducted.

Benefit : Up to 117.565 RSD, per annual period (excess of 35.740 RSD)

We will pay you up to the maximum benefit amount stated in the policy schedule for surgical expenses following an accident

Benefit : Up to 293.911 RSD per annual period

An accident happens during your delivery?Put yourself in a safe place immediately. If anyone is injured, call for help immediately. If there were witnesses to the accident, ask for their contact details.


As soon as you have the opportunity, go to the website  and fill in all the requested data.


We analyze in detail the information you have provided to us and get back to you within 2 working days.


If the conditions are met, we will cover the costs listed above, directly related to the accident.

Dental Injury

Dental care is expensive and is not always reimbursed.
With our insurance Keep your smile :-). If due to an accident while working for Wolt, you have a dental injury (including the loss or damage to any prostheses, we will pay up to the maximum benefit amount stated in the policy schedule for the treatment necessarily provided by a qualified dentist or Doctor within 12 months from the date of the Accident.

Benefit : Up to 58.782 RSD

Hospital Stay

If following an accident, you stay at the hospital at least 48 hours, we will pay the benefit amount stated in the policy schedule for every consecutive 24 hours. The money can be used for meeting additional expenses that are not covered by the National Health insurance or for even compensating the loss of income during the period of hospitalization. This insurance can also reimburse you the costs indirectly related to hospitalization (eg: a private room, an extra bed for an accompanying family member,…).

Benefit : 2.939,08 RSD for every 24 hours spent in hospital, payable for a maximum of 14 days.

A financial protection for your family

This insurance provides financial protection for your loved ones from the consequences of your death following an accident. This insurance also protects you in the event you become totally or partially disable due to an accident.

Accidental death

The insured capital helps financially protect the future of your loved ones and maintain the standard of living of the family. If you die in an accident, we will pay the benefit amount stated in the policy schedule.

Benefit: 1.175.621,0 RSD

Urgent Expenses following Death

In addition, we will pay up to the benefit amount stated to cater for expenses which need urgent / immediate payment (including funeral costs)

Benefit: 117.562,1 RSD

Permanent Total Disablement

If due to an accident, you become permanently disable, we will pay the benefit amount stated in the policy schedule. Permanent Disability is a terrible situation that stops you from carrying out occupational duties for which you are fitted by way of training, education or experience and you usually need the assistance from another person for the activities of daily living. Your capacity to get income is affected and extra costs related to your disability are a burden for you and your family.

Benefit: 1.175.621,0 RSD

Permanent Partial Disablement

We will pay a percentage of the benefit amount stated in the policy schedule, as detailed in the Permanent Partial Disablement scale below, based on the degree of disability:

Benefit: 646.585,97 RSD
Loss of Sight in Both Eyes
Loss of Limb (one or more)
Loss of Sight in One Eye
Loss of Speech or Loss of Hearing in both ears
Quadriplegia or Paraplegia
Loss of Hearing in one ear
Permanent total loss of or loss of use of the back or spine below the neck with no damage to the spinal cord
Permanent total loss of or loss of use of the neck or cervical spine with no damage to the spinal cord
Permanent total loss of or loss of use of shoulder, elbow or wrist
Permanent total loss of or loss of use of hip, knee or ankle
Permanent total loss of, or permanent total loss of use, of:
one thumb
one forefinger
any other finger
one big toe
Loss of Smell
Loss of Taste

A degree of disablement of less than 10% will not lead to an indemnity.

Do you have any questions?

The answer is probably already in our FAQs.
Read the FAQ

We are here to help you resolve your accident insurance claim: from 8 am till 6 pm from Monday till Friday

3D Mediator doo - Društvo za posredovanje u osiguranju
Insurance brokerage company
Preradovićeva 9b, 11000 Beograd, Srbija (0)60 6088 896
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